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CRM System

Know Which Deals Are Real,Before Month End

Every lead, conversation and follow-up in one place — so a salesperson leaving does not take the pipeline with them, and the forecast is based on activity rather than optimism.

Sales pipeline — Q3

৳71L open

Contacted

৳18L

Meghna Traders

৳6.2L

Padma Foods

৳4.1L

Quoted

৳31L

Rupali Group

৳12.4L

Bengal Auto

৳9.0L

Closing

৳22L

Jamuna Ltd.

৳15.8L

4 overdue

Follow-ups due today

Nothing lost
  • Leads never lost
  • WhatsApp connected
  • Works on mobile
  • Live in 4–8 weeks

Every customer in one record

Calls, messages, quotes and orders against one history.

Follow-ups that surface

The system reminds the salesperson, not the other way round.

WhatsApp and calls logged

Conversations recorded against the customer automatically.

A forecast with evidence

Pipeline weighted by real activity, not by what was promised.

Definition

What is a CRM system?

A CRM (Customer Relationship Management) system is a shared record of every customer and prospect: who they are, what has been discussed, what was quoted, and what happens next. Its purpose is to move that information out of individual salespeople's phones and notebooks and into an asset the business owns. The practical test of a CRM is not its feature list but whether the sales team keeps it current — a CRM that is only updated before the monthly meeting produces a forecast that is worse than useless, because it looks authoritative and is not.

What you get

Designed so the sales team actually updates it

Every CRM promises a 360-degree view. The ones that deliver it are the ones where logging a call takes five seconds on a phone.

01
One customer record, complete history
Contacts, conversations, quotations, orders and payments against a single customer, so anyone picking up the account can see what was said and promised without asking around.
02
WhatsApp and call logging
Conversations on the channels your team actually uses captured against the record automatically, instead of relying on someone to type a summary.
03
Follow-up scheduling and reminders
Next action set on every deal, with reminders and an escalation when something has gone quiet for too long.
04
Pipeline and forecasting
Deals by stage and value, weighted by actual activity, with a view of what has stalled rather than only what is progressing.
05
Mobile-first entry
Built for a salesperson standing in a customer's shop with one hand free. If updating takes more than a few seconds, it will not happen.
Business impact

What changes after launch

0

Leads lost in a notebook

Every enquiry captured against an owner and a next step.

More follow-ups completed

The second and third contact stop being forgotten.

Continuity when staff leave

The relationship history stays with the business.
1st

Faster response to enquiries

New leads routed to a person immediately, not at the weekly meeting.
How we work

From a shared spreadsheet to a working pipeline

We design around the sales team's day, because adoption is the only thing that determines whether this works.

  1. 01

    Map your sales process

    How a lead actually becomes an order in your business — the stages, the approvals, the quotation cycle, who owns what.

  2. 02

    Design for minimum entry

    We cut every field that does not change a decision. Long forms are the single most reliable way to kill CRM adoption.

  3. 03

    Build and connect channels

    We configure the pipeline and connect WhatsApp, calls, your website forms and your ERP so data arrives without typing.

  4. 04

    Pilot with one team

    One sales group runs it live. We watch what they skip filling in, and fix the system rather than blaming the users.

  5. 05

    Roll out with training

    Full rollout with training on your own data, then monthly review of adoption and pipeline accuracy.

Swipe to see all 5 steps →

Where it fits

Common ways businesses use it

B2B sales pipeline

Long cycles with multiple contacts, quotations and approvals tracked through to order.

Distributor and dealer management

Territory ownership, order history and credit position per dealer.

Property and project sales

High-value, slow deals where the follow-up sequence decides the outcome.

Admissions and enrolment

Enquiry to enrolment tracked across a campaign intake period.

Industries we serve
  • Wholesale & Distribution
  • Real Estate
  • Education & Training
  • Manufacturing
  • Financial Services
  • Healthcare & Clinics
  • Travel & Tourism
  • Professional Services
See it working

The pipeline, and what is stuck in it

Overview — last 7 days

Live

৳71L

Open pipeline

8

Active deals

4

Overdue follow-ups

W1

W2

W3

W4

W5

W6

W7

This week

Won

Closed

Jamuna Ltd. · ৳15.8L

Quoted

Awaiting reply

Rupali Group · ৳12.4L

Stalled

Chase

Padma Foods · 14 days quiet

Deals by stage and value, overdue follow-ups, and which accounts have gone quiet. Sample data shown.

FAQ

Questions, answered

01Why not use a ready-made CRM like Zoho or HubSpot?

For a standard sales process they are a reasonable choice and we will say so. Custom development makes sense when your process has real specifics — dealer credit rules, multi-stage approval, tight ERP coupling — or when per-user subscription costs across a large field team outweigh a one-time build.

02How much does custom CRM cost in Bangladesh?

It depends on pipeline complexity, integrations and user count. We quote after mapping your sales process, and that mapping is worth doing whether or not you build with us.

03How long does it take?

Four to eight weeks for a first working version covering the core pipeline. Deeper ERP integration and territory rules extend that.

04Will our sales team actually use it?

Only if entry is fast and it gives them something back — their own follow-up list, their own numbers. We design for that explicitly and measure adoption after launch. If a field is not being filled, we remove it rather than mandating it.

05Can it capture WhatsApp conversations?

Yes, through the WhatsApp Business API, logging conversations against the customer record automatically. That usually requires setting up the Business API, which we handle.

06Does it work offline in the field?

Basic entry can work offline and sync when a connection returns, which matters for teams covering areas with patchy coverage.

07Can it connect to our ERP?

Yes. Order and payment data flowing from the ERP into the customer record is what makes the CRM useful beyond the sales team, and it is a standard part of these projects.

See where your pipeline is actually leaking

A short call about how enquiries reach you today and what happens to the ones nobody follows up.