Sell and Support on WhatsAppWithout Staffing It Manually
Order confirmations, delivery updates, catalogue questions and payment follow-up — answered automatically in Bangla and English, on the number your customers already message.
- Official Business API
- Bangla + English
- One number, many agents
- Live in 2–4 weeks
One number, whole team
Several agents work the same WhatsApp number without sharing a phone.
Automatic order updates
Confirmation, dispatch and delivery messages triggered by your system.
AI answers the routine questions
Price, stock, delivery area and payment methods, without a person.
Handover to a human
Anything unusual moves to an agent with the conversation attached.
What is WhatsApp Business API automation?
WhatsApp Business API automation connects your business WhatsApp number to your own systems so messages can be sent and answered programmatically. Unlike the free WhatsApp Business app, the API supports many agents on one number, automated messages triggered by events such as an order being dispatched, and an AI assistant that answers common questions directly. It requires an approved business account, and message templates must be approved before they can be sent.
Built for how Bangladeshi customers actually buy
Most enquiries never reach your website. They arrive as a WhatsApp message at 10pm asking whether you deliver to Sylhet.
- Shared inbox for your whole team
- Several agents handle one official number, with assignment, internal notes and full history per customer. No more forwarding screenshots or losing a conversation because one person is on leave.
- Event-triggered notifications
- Order confirmed, payment received, parcel dispatched, delivery today — sent automatically from your order system.
- AI replies in Bangla and English
- Answers price, stock, delivery area and return policy from your own product data, including mixed Bangla-English messages.
- Connected to your systems
- Order status pulled live from your e-commerce platform, ERP or spreadsheet, so the reply is accurate.
- Reporting on what customers ask
- Volume, response time, what the AI resolved and what needed a person — with the questions you should add to your catalogue.
What changes after launch
- 24/7
- Evening and holiday enquiries stop going unanswered until morning.
- 1st
- Customers get an answer in seconds, not when someone opens the phone.
- ↓
- Proactive dispatch and delivery updates cut the most common message you get.
- +
- Questions get answered while the customer still intends to buy.
Replies after closing
Faster first response
Fewer 'where is my order'
More completed orders
From a personal number to a proper channel
The account approval is the part people underestimate, so we handle it first.
Swipe to see all 5 steps →
Common ways businesses use it
Order status and delivery updates
Confirmation, dispatch and delivery-day messages sent without anyone typing them.
Catalogue and pricing questions
Availability, size, price and delivery area answered from live product data.
Payment confirmation and follow-up
Payment received, or a polite reminder on an unpaid order, with the reference attached.
Appointment and booking reminders
Confirmations and day-before reminders that cut no-shows.
- E-commerce & Retail
- Logistics & Delivery
- Restaurants & Hospitality
- Healthcare & Clinics
- Education & Training
- Real Estate
- Financial Services
- Professional Services
Every conversation in one inbox
Overview — last 7 days
Live6,240
Conversations
88%
Handled by AI
9s
Avg. first reply
Mon
Tue
Wed
Thu
Fri
Sat
Sun
Inbox
Order
AnsweredDelivery Sylhet e hobe?
Notify
DeliveredDispatch alert · 148 sent
Refund
Sent to teamDamaged item
What the AI resolved, what moved to an agent, and how fast each customer got a reply. Sample data shown.
Questions, answered
01Do we need the official WhatsApp Business API?
For automation, yes. The free WhatsApp Business app cannot support multiple agents on one number, automated notifications from your systems, or an AI assistant. We handle the API registration and verification as part of the project.
02Can we keep our existing WhatsApp number?
In most cases yes. A number currently on the WhatsApp Business app can be migrated to the API, though it cannot be used in both at once. We check your specific situation before starting.
03How much does WhatsApp automation cost in Bangladesh?
There are two parts: our build and setup fee, and WhatsApp's own per-conversation charges, which are billed by Meta and vary by conversation type. We show you both, with an estimate of monthly message volume, before you commit.
04How long does it take to go live?
Two to four weeks in most cases. Business verification and template approval are handled by Meta and are the main variable — we submit early precisely because we cannot control that timeline.
05Can it reply in Bangla?
Yes, including the mixed Bangla-English people commonly type on WhatsApp. It replies in whichever the customer used.
06Can we send promotional messages to our customer list?
Only to people who have opted in, and only using templates Meta has approved. Sending unsolicited marketing is the fastest way to get a number blocked, so we set the opt-in flow up properly rather than working around it.
07What happens when the AI cannot answer?
It hands the conversation to your team with the full history attached, so the customer never repeats themselves. You choose which topics — complaints, refunds, bulk orders — always go straight to a person.
Related services
- AI Chatbot & Customer SupportThe same assistant on your website and Messenger.
- Bengali Language AIStronger Bangla handling for a Bangla-first audience.
- AI Workflow AutomationAutomate the process behind the message.
- E-Commerce Platform DevelopmentThe store the order status comes from.
- Social Media & Ad AutomationHandle the enquiries your ads generate.
- Custom AI AgentsAssistants that complete the order, not just discuss it.
See what WhatsApp could handle for your business
A short call, a look at the messages your team answers most, and an honest view of what should be automated and what should not.