Refund Policy

At ICT Bangladesh we want every student and client to feel confident when they enroll in a course or commission a service. This Refund Policy explains when refunds are available, how to request one, and how long the process takes.

By enrolling in a course, attending a paid workshop, or commissioning a service from us, you agree to the terms below.

For our paid live cohort programs (e.g. Professional AI Engineer, Professional AI-Based Software Engineering), refunds are available as follows:

• Within 3 calendar days of payment AND before the second class session — full refund of the amount paid, minus any non-recoverable third-party processing fees.
• 4–7 calendar days after payment, OR after the second class but before the third — 50% refund of the amount paid.
• After the third class session — no refund will be issued, as significant course material has already been delivered.

The window starts from the timestamp of your successful payment, not from cohort start date.

Our free live seminars, free trial classes, and any session marked as complimentary do not involve payment, and are therefore not eligible for any refund.

On-campus workshops, university partnerships, and corporate training engagements are governed by the specific agreement signed between ICT Bangladesh and the partner organization. Refund terms — including deposits, cancellation fees, and rescheduling — are defined in that agreement and supersede this general policy.

For custom software, AI integration, or business automation projects, refunds depend on the project stage at the time of cancellation:

• Before kickoff — refund of any deposit minus a 10% administrative and discovery fee.
• After kickoff, before the first milestone — refund for any unconsumed retainer, calculated against the work completed and hours logged.
• After the first milestone is delivered — fees already invoiced for completed milestones are non-refundable. Future milestones can be cancelled and any prepayment for those future milestones will be returned.

To request a refund, send an email from the same address used during enrollment to [email protected] with the following:

• Your full name and registered phone number.
• The course / workshop / service you want to cancel.
• Date and reference number of your payment.
• The reason for the refund request.

Once received, our team will review your request and respond within 3–5 working days.

Approved refunds are processed back to the original payment method (bank transfer, mobile financial service, or card) within 7–14 working days of approval.

The exact time it takes for the refunded amount to appear in your account depends on your bank or payment provider and is outside our control.

The following are not eligible for refunds under any circumstance:

• Free seminars, free trials, and complimentary sessions.
• Downloadable digital products, datasets, or one-off paid resources once accessed or downloaded.
• Certificate issuance fees once the certificate has been generated.
• Third-party processing fees, gateway charges, and currency conversion losses.
• Promotional or scholarship-discounted seats, unless cancelled within 24 hours of payment.

If we cancel a cohort, workshop, or service before it begins for reasons within our control, you will receive a full refund of any amount paid — automatically, without needing to file a request.

If a class is rescheduled rather than cancelled, you may choose to continue with the new schedule or request a pro-rated refund for sessions you cannot attend.

We reserve the right to deny a refund if a student or client has violated our Terms & Conditions — including but not limited to sharing course access, redistributing content, harassment, or fraudulent payments.

We encourage you to email us first before initiating a chargeback with your bank or card issuer. Chargebacks initiated without prior contact may result in suspension of your enrollment until the dispute is resolved.

We may update this Refund Policy from time to time. Any changes apply to enrollments and orders made on or after the “Last updated” date shown at the top of this page. Existing enrollments are governed by the policy version in effect at the time of payment.

For any refund-related question, get in touch with our team:

• Email: [email protected]
• Phone: +88 09613-820011
• WhatsApp: +880 1753-060119
• Office: Nikunja-2, Road-12, House-14, Dhaka, Bangladesh